(For Seel Return Assurance, see below)
We offer free exchanges and free returns for store credit of unused and undamaged products from anywhere in the United States within 30 days of receipt. You can choose to exchange your item or return it for store credit equivalent to 110% of the purchase price. (Laser etched products are not eligible for exchanges or returns. International shipping costs are not covered by Adelante Shoe Co.). Orders may be canceled for a full refund within 24 hours of placement.
Please note, for inventory items purchased through our Encore store, the customer is responsible for all return shipping costs.
If you received an incorrect or damaged item, please contact us immediately.
When exchanging, we have found that some customers want to keep their original pair to gift to a friend or find another way to put it to use. If that is of interest to you, we charge 40% of the original price to keep your first pair and your exchange is covered by the original price you paid.
Products must be returned to Adelante Shoe Co. in the same condition they were sent and in original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse returns and exchanges that do not meet these criteria.
We will send an email confirmation once we’ve processed your request. Please allow up to 10 days for us to issue your store credit.
Ready to start an exchange? Click here to fill out our contact form and we’ll be in touch shortly.
Seel Return Assurance Policy
Seel Return Assurance protection gives you the option to receive a refund on your return and can be purchased at checkout on select styles. Seel is available only on the Viento, Luca, Lorenzo, Nautico, Sofia, and Sabina and must be included in your original purchase to qualify.
You can learn more about the Seel Return Assurance policy here. Seel only provides refunds to the original form of payment and does not provide returns for exchange or store credit.
If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy (see above).
If you purchased Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.