Return Policy

Start Your Return/Exchange Here:

We offer free returns and exchanges of unused and undamaged products from anywhere in the United States within 30 days of receipt. You can choose to exchange your item, receive a full refund on your return, or receive a store credit equivalent to 110% of the purchase price. (Laser etched products are not eligible for exchanges or returns. International shipping costs are not covered by Adelante Shoe Co.)

The product must be returned in the same condition it was sent with original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse returns and exchanges that do not meet these criteria.
If you received an incorrect or damaged item, please contact us immediately.

We will send an email confirmation once we’ve processed your return. Please allow up to 10 days for your bank to post your refund.

Still have questions? Email us at with your full name, order number and we will get back to you shortly.