Return Policy

(For Seel Return Assurance, see below)

We offer free exchanges on undamaged products from anywhere in the United States within 30 days of receipt. You can choose to exchange your item (Laser etched products are not eligible for exchanges. International shipping costs are not covered by Adelante Shoe Co.). 

Orders may be canceled for a full refund within 24 hours of placement.

Please note, for inventory items purchased through our Encore store, the customer is responsible for all return shipping costs.

If you received an incorrect or damaged item, please contact us immediately.

When exchanging, we have found that some customers want to keep their original pair to gift to a friend or find another way to put it to use. If that is of interest to you, we charge 40% of the original price to keep your first pair and your exchange is covered by the original price you paid. 

Products must be sent back to Adelante Shoe Co. in the same condition they were sent and in original packaging. Vamp creases and bottom wear on shoes will not be accepted. We reserve the right to refuse exchanges that do not meet these criteria.

We will send an email confirmation once we’ve processed your request. .

Ready to start an exchange? Click here to fill out our contact form and we’ll be in touch shortly.