Return Policy

Start Your Return/Exchange Here:

Domestic orders within the continental United States can be exchanged once for free within 30 days of receipt of the order. We also offer store credit as an alternative to a shoe exchange. International shipping costs are not covered by Adelante Shoe Co.


The product must be returned in same condition it was sent with original packaging. Please slip on your shoe to ensure correct sizing without flexing, indoors and on a carpeted surface. Vamp creases and bottom wear are not accepted for exchange. We reserve the right to refuse returns that do not meet these criteria.


If you received an incorrect or damaged item or have any questions about the returns process, please contact us immediately.


We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.


Still have questions? Email us at with your full name, order number and we will get back to you shortly.